帳號刪除
刪除 PAYGE 帳號與關聯資料。您可在 App 或網頁申請。
如何申請
- App：開啟「設定 → 帳戶管理 → 危險區域」。
- 網頁：前往申請表，使用原本登入 PAYGE 的 Google 帳號驗證，不需要安裝 App。
會刪除哪些資料
PAYGE 帳號中的姓名、電子郵件、使用者 ID 及關聯服務資料。刪除後無法恢復。
不會刪除您的 Google 帳號、Google Play 交易紀錄、本機或匯出檔案、備份，以及已分享的副本。
哪些資料會保留
驗證或恢復訂閱、處理退款、爭議、防詐及法律義務所需的交易紀錄與交易帳號識別會保留。其他資料及備份依保留政策處理；需要保留時，我們會說明範圍與原因。
刪除帳號不會取消訂閱或自動退款。
請另至 Google Play 訂閱中心取消續訂。
重新註冊並登入 App 後，可在 App「恢復購買」，使用原 Google Play 購買帳號恢復有效訂閱。已刪除的個人資料不會恢復。刪除作業會清理當時的帳號關聯；其他裝置的後續同步或訂閱通知仍可能重新寫入交易資料，包括原帳號識別與交易回應。這不會重新建立已刪除的登入帳號。
處理時間與進度
受理後，帳號會停止登入與寫入，目標於 7 天內完成主要帳號與服務資料刪除。請保存私人收據，可在申請頁查詢進度，查詢期限為 90 天。超過 7 天未完成，請提供收據聯絡客服。
無法登入或只想刪除資料
無法驗證、使用匿名帳號或網頁無法使用時，請寄信至 support@payge.app。客服會確認帳號所有權，不會索取 Google 密碼。
想保留帳號，請見資料刪除說明。
Account deletion
Delete your PAYGE account and associated data through the app or website.
How to apply
- In the app: Settings → Account management → Danger zone.
- On the website: open the request form and verify with the Google account used for PAYGE. No app installation is needed.
What is deleted
Your PAYGE account name, email, user ID and associated service data. Deleted personal data cannot be restored. Deletion clears the account links present during processing. Later synchronization from other devices or subscription notifications may write transaction data again, including previous account identifiers and transaction responses. This does not recreate the deleted sign-in account.
Your Google account, Google Play records, local or exported files, backups and shared copies are unaffected.
What is retained
We retain transaction records and transaction account identifiers needed for subscriptions, refunds, disputes, fraud prevention or legal duties. Other data and backups follow our retention policy. We explain what must be retained and why.
Deleting your account does not cancel subscriptions or issue a refund.
Cancel renewal separately in the Google Play Subscription Center.
Register again and sign in to the app and use Restore purchases in the app with the original Google Play purchasing account to restore a valid subscription. Deleted personal data is not restored. Deletion clears the account links present during processing. Later synchronization from other devices or subscription notifications may write transaction data again, including previous account identifiers and transaction responses. This does not recreate the deleted sign-in account.
Timing and progress
Once accepted, sign-in and writes are blocked. We aim to delete the primary account and service data within 7 days. Keep your private receipt to check progress for 90 days. If it takes longer than 7 days, contact support with your receipt.
Need help or only want to delete data?
If you cannot verify, have an anonymous account or the form is unavailable, email support@payge.app. Support will verify ownership and never ask for your Google password.
To keep your account, see data deletion.